Shipping Policy

Last Updated: September 2026

At Evola, every order is prepared with care, discretion, and attention to detail. We aim to provide a smooth and reliable delivery experience while maintaining the privacy our customers expect.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing time may vary depending on product availability, order volume, weekends, public holidays, and destination.

Once your order has been prepared and dispatched, you will receive available tracking information by email, SMS, or through your customer account.

2. Delivery Times

Estimated delivery times are displayed at checkout or communicated with your order where available.

Delivery times are estimates, not guarantees, and may be affected by courier operations, customs clearance, public holidays, weather conditions, remote delivery locations, or other circumstances outside our reasonable control.

3. UAE & GCC Delivery

Evola delivers throughout the United Arab Emirates and to supported destinations across the GCC.

Available shipping methods, estimated delivery times, and applicable shipping charges are calculated or displayed during checkout based on your delivery destination and order.

4. Discreet Packaging

Your privacy matters to us.

Intimate products are shipped in secure and discreet external packaging. Where operationally available, the external packaging will not unnecessarily identify the intimate nature of the contents.

Our goal is simple: what you order is your business.

5. Shipping Charges

Shipping charges, where applicable, are calculated according to destination, selected delivery method, order size, and other logistical factors.

Any applicable shipping cost will be shown before completing your purchase whenever technically available.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer and are not controlled by Evola.

Customs procedures may also affect estimated delivery times.

7. Accurate Delivery Information

Customers are responsible for providing a complete and accurate:

• Full name
• Mobile number
• Delivery address
• Emirate, city, or region
• Any additional information required for successful delivery

Evola is not responsible for delays or failed delivery resulting from incorrect, incomplete, or outdated information supplied by the customer.

Additional delivery charges may apply if an order must be shipped again because of incorrect customer-provided information or unsuccessful delivery attempts.

8. Tracking

Tracking information will be provided when available after dispatch.

Tracking updates are supplied by the applicable courier and may occasionally take time to appear or update.

9. Delayed Shipments

Occasional delays can occur, particularly during high-demand periods, customs inspections, public holidays, major promotional events, or circumstances outside our reasonable control.

If your shipment is significantly delayed, please contact our customer care team so we can assist in investigating its status.

10. Lost or Damaged Shipments

If an order appears to have been lost in transit or arrives with visible shipping damage, please contact us promptly.

For damaged shipments, we may request photographs of the external packaging, shipping label, and affected product to assist with verification and the courier claim process.

Verified cases will be handled in accordance with applicable requirements and the circumstances of the shipment.

11. Multiple Shipments

In certain circumstances, products within the same order may be fulfilled from different locations.

As a result, an order may arrive in more than one shipment and tracking information may be issued separately.

Where applicable, customers will not be charged additional shipping fees solely because Evola chooses to split an order into multiple shipments.

12. Return Restrictions

Due to hygiene requirements applicable to intimate apparel, delivery of an order does not create a general right to return or exchange intimate products.

Please review our Return & Refund Policy before placing your order.

Nothing in this Shipping Policy limits statutory consumer rights that cannot legally be excluded.

13. Contact Us

For questions regarding delivery or an existing shipment, please contact Evola Customer Care through the contact information provided on our website.

Please include your order number when contacting us regarding an existing order.

Evola — Delivered with Care. Packaged with Discretion.