Return & Refund Policy

ALL INTIMATE APPAREL SALES ARE FINAL

For over 25 years, Evola has maintained a strict commitment to hygiene, safety, and product integrity.

Due to the personal and intimate nature of lingerie and underwear, we do not accept returns or exchanges once an item has been delivered for reasons including change of mind, incorrect size selection, color preference, or personal preference.

This policy protects every Evola customer: an intimate item delivered to a customer is never returned to stock and resold to another customer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly and provide clear photos of the item and its packaging.

Verified claims will be handled in accordance with applicable consumer protection requirements, which may include replacement, refund, or another legally applicable remedy.

⚠️ IMPORTANT HYGIENE NOTICE

Intimate apparel cannot be returned or exchanged after delivery for hygiene reasons.

Please carefully check the size guide, measurements, color, and product details before placing your order.

For more than 25 years, Evola has never returned a customer's intimate garment to stock for resale.

Your hygiene. Your confidence. Our standard.

Nothing in this policy limits any statutory rights applicable to defective or incorrectly supplied goods.